Privacy Policy

1. Introduction and Scope

499 bad (referred to hereinafter as "we", "our" or "the platform") operates an online entertainment and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how 499 bad manages the personal information of its users.

This Policy applies to the 499 bad website, mobile application and all related services. By using our services, you are considered to have accepted the terms of this Policy. This Policy should be read alongside our Terms and Conditions.

In this Policy, "personal information" means any information that can directly or indirectly identify a specific individual. This includes name, mobile number, email address, national ID details, and financial transaction records.

2. Data Collection

2.1 Directly Collected Information

During account registration and use of services, 499 bad collects the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Relevant bKash, Nagad, Rocket or bank account details (for transactions)
• Content of communications via live chat or email

2.2 Automatically Collected Information

When you use the 499 bad platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Website access time and session details
• Page visit history and click patterns
• Information collected through cookies and similar tracking technologies

2.3 Information Collected from Third Parties

For payment processing or identity verification purposes, 499 bad may receive specific information from approved third parties. Information collected in this way is also covered by this Policy.

3. Purposes of Data Use

499 bad uses collected information only for specific and lawful purposes. These purposes are:

3.1 Account Management

Your information is needed to create, verify and manage your account. This includes ensuring login security, providing password recovery, and sending important account-related notifications.

3.2 Financial Transaction Processing

Your financial information is used for deposits and withdrawals. This information is essential to complete secure transactions via bKash, Nagad, Rocket and bank transfers. It is also used to prevent financial fraud and comply with anti-money laundering regulations.

3.3 Customer Support

Your information is used to improve the quality of support provided through 24/7 live chat and email, and to resolve your issues quickly.

3.4 Responsible Gaming

Your usage patterns are monitored to implement responsible gaming guidelines. This helps identify excessive gaming tendencies and provide assistance where needed.

3.5 Service Improvement

Information is used for analytical purposes to improve the user experience, add new features, and enhance the overall performance of the platform.

4. Data Storage and Security

499 bad applies industry-standard security measures to keep user information secure. All communication between your browser and our servers is encrypted via SSL (Secure Socket Layer) encryption.

4.1 Technical Security Measures

• SSL encryption — on all data transfers
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Data encryption — for stored information
• Two-factor authentication (OTP) system

4.2 Data Retention Period

Your personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Financial transaction records are retained for the period specified under applicable regulations.

4.3 Response to a Data Breach

In the event of a data breach, 499 bad will take the necessary steps promptly and will notify affected users in a timely manner where applicable.

5. Sharing Data with Third Parties

499 bad does not generally disclose users' personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Only the necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, banks), identity verification, and management of technical infrastructure. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

499 bad may be required to disclose information under a court order, direction from a statutory authority, or applicable law. In such cases, only the information legally required will be provided.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent financial fraud, manipulation, or other unlawful activities.

6. Cookie Policy

Cookies and similar technologies are used on the 499 bad website and app. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security — disabling these will prevent the service from working properly
• Functional cookies: For remembering your preferences and settings
• Analytical cookies: For understanding usage patterns and improving the service

6.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some of 499 bad's services.

7. User Rights

499 bad believes that every user should have control over their own information. You have the following rights on our platform:

7.1 Right of Access

You can find out at any time what information 499 bad holds about you. Please contact our support team for this.

7.2 Right of Correction

If any of your stored information is incorrect, you can request a correction. You can also update some information yourself directly from your account settings.

7.3 Right of Deletion

In certain circumstances you can request deletion of your personal information. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You can object to the use of your information for marketing communications or optional analytics. The ability to object to processing of information required for essential services is limited.

Detailed answers on exercising these rights or learning more about how we manage information are available on our FAQ page.

8. Protection of Minors

All 499 bad services are for persons aged 21 and above only. We do not knowingly collect any information from minors.

Age is verified at registration, and if any user is found to be under 21, their account will be closed immediately and any information collected will be deleted.

If a parent or guardian believes their child is using this platform inappropriately, please contact our support team immediately.

9. Policy Changes

499 bad may update this Privacy Policy from time to time. If significant changes are made to the Policy, users will be notified by email or through a notification on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated Policy. It is therefore recommended that you visit this page regularly to stay up to date with the latest version.

To learn more about us and understand the overall framework of 499 bad's services, please read the About Us page.

10. Contact

If you have any questions, concerns, or requests relating to your information regarding this Privacy Policy, please contact the 499 bad support team through the following channels:

We will review any privacy-related request you send with due care and will do our best to respond as quickly as possible.